Most small plant and seeds orders are shipped within 5 days of order processing. In rare cases, some orders can take a week or more to prepare for shipment, especially special orders, or orders during the colder months.
Tracked Domestic Shipping:
Shipments with tracking (See shipping title at checkout) are sent with full tracking and delivery confirmation. Tracked shipments are covered by our *Cactus Commitment. This means they are guaranteed to arrive safely or a free replacement.
By default, we emphasize convenience and will always have a package left at the delivery address or mailbox, unless otherwise requested. If you require signature confirmation, or prefer to have it delivered to your local post office for pickup please make a note at checkout.
Untracked Domestic Shipping: We offer low cost shipping for customers with untracked shipping. If a shipping method is untracked, it will always indicate this in its title. For example. “SEEDS | UNTRACKED” Although untracked packages are reliable 99% of the time, they still come with risks and/or can be slow with delivery. When selecting this method of shipping the customer agrees to the following terms;
Tracked International Shipping Policies:
Seeds and some plants are shipped worldwide by small packet mail. We guarantee safe delivery as per tracking, if lost or damaged we will resend a new order free of charge. However, the customer is responsible for knowing and heeding any import regulations, prohibitions and restrictions which may apply to their specific country.
Delivery of Goods Agreement for Tracked Shipments
Cactus Kingdom assumes responsibility for the goods and any risk of damage, or loss until the goods are delivered with the following exceptions;
1. Customs Duties and Taxes
The Customer acknowledges and agrees that any customs duties, taxes, or fees required for the shipment of goods to the destination country are the sole responsibility of the Customer. The Seller is not responsible for payment of any such charges.
2. Customs Clearance and Documentation
The Customer is responsible for ensuring compliance with all customs regulations, requirements, and documentation necessary for the importation of goods. Any delays, rejections, or seizures of goods at customs are the sole responsibility of the Customer.
3. Liability for Customs-Related Issues
The Seller shall not be held liable for any delays, additional costs, fines, or penalties resulting from customs-related issues, including but not limited to:
5. Indemnification
The Customer agrees to indemnify and hold the Seller harmless from any claims, damages, costs, or expenses, including attorney’s fees, arising from customs-related disputes or issues associated with the shipment.
6. Acceptance of Terms
By placing an order and accepting the shipment, the Customer agrees to these terms and accepts full responsibility for any customs-related matters.
Untracked International Shipping:
We offer low cost international shipping for customers with untracked regular mail shipping. If a shipping method is untracked, it will always indicate this in its title. For example.”SEEDS | UNTRACKED”. Although untracked packages are reliable most of the time, they still come with risks and/or be slow with delivery. When selecting this method of shipping the customer agrees to the following terms;
USPS offers a free service called “Informed Delivery” that allows users to receive greyscale images of their incoming letter mail via email before it’s delivered. You can see and track the envelope sent a few days before it arrives.
We take every possible precaution when shipping during winter, but there is still a risk of plants freezing. Shipping schedules depend on weather conditions, and although we’ve successfully delivered many cacti through past winters, extra care is always necessary. In certain situations—such as snowstorms or periods of extreme cold—orders may be delayed until conditions are considered safe for transit.
The buyer acknowledges that cacti are live plants and susceptible to prolonged freezing temperatures if not retrieved promptly once delivered. It is therefore the buyer’s responsibility to monitor tracking information and collect their package immediately upon delivery to prevent exposure to harmful conditions.
Customers are required to submit any claims for frozen plants in writing on the same day the package is marked as delivered according to tracking. This timeframe is considered reasonable and is a condition of coverage. Claims submitted after this period will not be eligible for review.
Although shipping issues are uncommon, final decisions typically rest with the third-party carrier’s claims specialist. After a claim is filed, the review process can take a few weeks. The resolution of any eligible claim will be determined by the claims specialist.
Order Cancellation Once Processing: Any cancellation request prior to shipment, once the order has entered “processing” status, will incur a fee of up to 20% which will be deducted from the refund. The exact fee varies depending on the order type and the shipment stage.
Domestic / Canada:
If for any reason the buyer is not satisfied, they may return the order within 7 days of delivery at their cost for a full refund, minus shipping costs, provided the item is returned in its original condition.
Orders returned for a refund will be reimbursed in full, less the original shipping cost, even if free shipping was offered at the time or purchase.
For orders that qualified for free shipping, the shipping value is the standard cost that would have applied before that order met the free-shipping threshold. orders. Refunds are issued for the product price only. Return postage is the buyer’s responsibility.
International:
We do not accept returns on orders shipped outside of Canada. All international orders are final sale.
Seed Warranty: Cactus Kingdom warrants seed to be of the variety and quantity advertised. Many seeds can cross pollinate and hybridize as well as revert back to the original cultivar. Seed is a natural live product which also depends on many critical grower skills such as proper planting time, seed depth, type of soil, irrigation, proper use of fertilizers, weed controls, fungicides, insecticides, disease free soil, and acceptable conditions during the growing period. Germination is affected by such factors as temperature, moisture content, light intensity and contamination of planting media. These factors are totally out of the seller’s control and are the buyer’s responsibility and risk. Consequently, the seller cannot guarantee seed to perform properly regardless of conditions or the buyer’s methods or mistakes.
Non-Guarantee: All seeds are sold “as is” without warranty, expressed or implied, as to description and productiveness. Goods should be inspected upon arrival and claims made at once. We cannot consider claims after seeds have been stored or planted. Purity and germination of seeds, when mentioned are for information only and without guarantee.
Receiving and Acceptance: Plants and seeds are perishable. All shipments are to be immediately and carefully unpacked and inspected on arrival and then placed in proper storage. (See Cactus Care)
Damage Claims: Claims for any cause must be made in writing within 3 days after arrival of goods, this period of time is expressly agreed to be reasonable. If the buyer does not give such notice, buyer agrees to have irrevocably and unconditionally accepted the goods. Cactus Kingdom furthermore will not consider any claim after seed or live cactus has been cleaned, processed, improperly stored, planted, or otherwise treated, modified or used in any way. By acceptance of the seed and live cactus the buyer acknowledges the conditions of sale and that the limitations and disclaimers herein described are the conditions of sale and that they constitute the entire agreement between the buyer and seller.
