By default, we emphasize convenience and will always have a package left at the delivery address or mailbox, unless otherwise requested. If you require signature confirmation, or prefer to have it delivered to your local post office for pickup please make a note at checkout. Though very rare, with shipping related problems the final outcome often solely rests with the third party carrier. Once a claim has been submitted, their investigation process can take up one month. Their investigations team will determine the final result of any claims.
Untracked Shipping: We offer low cost shipping for customers with untracked shipping. If a shipping method is untracked, it will always indicate this in its title. For example. “SEEDS | UNTRACKED” Although untracked packages are reliable 99% of the time, they can still come with risks and/or be very slow with delivery. When selecting this method of shipping the customer agrees to the following terms;
We do our best to insulate and/or heat packages during winter transport.Shipping is weather dependant, and despite safely delivering countless cacti throughout the winter, we still take precautions. In some circumstances shipments will be held until weather conditions have stabilized.
Seed Warranties: Cactus Kingdom warrants seed to be of the variety and quantity advertised. Many seeds can cross pollinate and hybridize as well as revert back to the original cultivar. Seed is a natural live product which also depends on many critical grower skills such as proper planting time, seed depth, type of soil, irrigation, proper use of fertilizers, weed controls, fungicides, insecticides, disease free soil, and acceptable conditions during the growing period. Germination is affected by such factors as temperature, moisture content, light intensity and contamination of planting media. These factors are totally out of the seller’s control and are the buyer’s responsibility and risk. Consequently, the seller cannot guarantee seed to perform properly regardless of conditions or the buyer’s methods or mistakes.
Non-Guarantee: All seeds are sold “as is” without warranty, expressed or implied, as to description and productiveness. Goods should be inspected upon arrival and claims made at once. We cannot consider claims after seeds have been stored or planted. Purity and germination of seeds, when mentioned are for information only and without guarantee.
Receiving and Acceptance: Plants and seeds are perishable. All shipments are to be immediately and carefully unpacked and inspected on arrival and then placed in proper storage. (See Cactus Care)
Damage Claims: Claims for any cause must be made in writing within 3 days after arrival of goods, this period of time is expressly agreed to be reasonable. If the buyer does not give such notice, buyer agrees to have irrevocably and unconditionally accepted the goods. Cactus Kingdom furthermore will not consider any claim after seed or live cactus has been cleaned, processed, improperly stored, planted, or otherwise treated, modified or used in any way. By acceptance of the seed and live cactus the buyer acknowledges the conditions of sale and that the limitations and disclaimers herein described are the conditions of sale and that they constitute the entire agreement between the buyer and seller.