Terms of Service

Shipping Policies 

Returns | Canceled Orders

Postage is calculated at checkout based on shipping address. Most small plant and seeds orders are shipped within 3 days of order processing. Certain orders can take a few weeks to prepare for shipment, especially, large orders or orders during the colder months.


Tracked Domestic Shipping: All tracked shipments are guaranteed to arrive safely as indicated by tracking and will be sent with tracking, delivery confirmation, and insurance. 

By default, we emphasize convenience and will always have a package left at the residence or mailbox, unless otherwise requested. *If you require signature confirmation for your parcel, or prefer to have it delivered to your local post office for pickup please make a note at checkout. Shipping is weather dependant, and despite safely delivering countless cacti throughout the winter, we must take precautions. In some circumstances we will hold off on shipping until conditions have stabilized.

 

Untracked Shipping: We offer super low cost shipping for customers with untracked shipping. If a shipping method is untracked, it will always indicate this in its title. For example. “SEEDS | UNTRACKED…” 

  •  Although untracked packages are over 98% reliable, they are not insured.
  • There are no replacements for damage or loss with untracked shipments.
  •  Any untracked shipment is explicitly at buyers risk. 
  • Untracked mail can be very slow sometimes. 
  • E-transfers only for untracked orders.

Pickup/Delivery: All orders over $250 qualify for personal delivery within the GTA when requested.


Tracked International Shipping Policies:

Seeds are sent worldwide by small packet mail. We guarantee safe delivery, if lost of damaged we will resend a new order free of charge. All our cacti and seeds are legal under Canadian domestic law. You are responsible for knowing and heeding any import regulations, prohibitions and restrictions which may apply for your specific country. We cannot be responsible for other countries import rules. We do not provide plant export permits or phyto documents at this time. 


Winter Shipping: We guarantee the safe delivery of all live cacti and seeds throughout the year. However, the buyer understands that all cacti are live plants and sensitive to prolonged freezing temperatures out of our control. It is the buyers responsibility to follow tracking numbers and pick up cacti once delivered without delay. We do our best to insulate all packages during winter transport, and guarantee safe packaging or all parcels.  

Order Cancellation Prior to Shipment: Any order cancelled prior to shipment, due to a change of circumstances on buyer’s end will be refunded less a $2 bank fee.

 

Order Cancellation Once Processing: Any order cancelled once order status is  “processing” due to buyer, will be refunded less a re-stocking fee up to 25%. The re-stocking fee is dependant on order type, status, size.

 

Cactus Returns: For domestic customers tracking is included with all plant orders and we guarantee the package to arrive in good condition. Buyer has 7 days to return items for a full refund minus postage if not satisfied. Buyer is responsible for return postage. 

Warranties

Seed Warranties: Cactus Kingdom warrants seed to be of the variety and quantity advertised. Many seeds can cross pollinate and hybridize as well as revert back to the original cultivar. Seed is a live product which depends on many critical grower skills such as proper planting time, seed depth, type of soil, irrigation, proper use of fertilizers, weed controls, fungicides, insecticides, disease free soil, and acceptable weather conditions during the growing period. Germination is affected by such factors as temperature, moisture content, light  intensity and contamination of planting media. These factors are totally out of the seller’s control and are the buyer’s responsibility and risk. Consequently, the seller cannot guarantee seed to perform properly regardless of conditions or the buyer’s methods or mistakes.

Non-Guarantee: All seeds are sold “as is” without warranty, expressed or implied, as to description and productiveness. Goods should be inspected upon arrival and claims made at once. We cannot consider claims after seeds have been stored or planted.  Purity and germination of seeds, when mentioned are for information only and without guarantee.

Receiving and Acceptance: Plants and seeds are perishable. All shipments are to be immediately and carefully unpacked and inspected on arrival and then placed in proper storage. (See Cactus Care

Damage Claims: Claims for any cause must be made in writing within 3 days after arrival of goods, this period of time is expressly agreed to be reasonable. If the buyer does not give such notice, buyer agrees to have irrevocably and unconditionally accepted the goods. Cactus Kingdom furthermore will not consider any claim after seed or live cactus has been cleaned, processed, improperly stored, planted, or otherwise treated, modified or used in any way. By acceptance of the seed and live cactus the buyer acknowledges the conditions of sale and that the limitations and disclaimers herein described are the conditions of sale and that they constitute the entire agreement between the buyer and seller.

Though very rare, with shipping related problems the outcome may solely rest with a third party postal insurer. Once a claim has been filed, the final decision rests with the insurance adjuster in deciding the outcome of any claims. The investigation process can take up one month.

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